Reservation

1. How can I make a reservation?

You can book online through our website, call our office, or visit us in person.

2. How far in advance should I book?

We recommend booking at least 24 hours in advance, but same-day bookings are available based on vehicle availability.

3. Can I reserve a specific car model?

Yes, you can request a specific model, but availability will be confirmed at the time of booking.

Payment

1. What payment methods do you accept?

We accept cash, bank transfers, and mobile money payments.

2. Do you require full payment upfront?

Full payment is usually required at the start of the rental, along with the security deposit.

3. Are there any hidden charges?

No, our pricing is transparent with no hidden fees.

Preparation

1. What documents do I need to bring?

You will need a valid driver’s license, a national ID or passport, and proof of payment.

2. Are the cars cleaned before rental?

Yes, all vehicles are thoroughly cleaned and sanitized before every rental.

3. Can I inspect the car before driving?

Absolutely. We encourage customers to inspect the vehicle and review the rental agreement before leaving.

Refund Policy

1. Can I get a refund if I cancel my booking?

Yes, cancellations made within the agreed notice period are fully refundable.

2. How long does it take to process a refund?

Refunds are processed within 3–5 business days after cancellation approval.

3. What happens if I cancel after the rental start date?

Late cancellations may incur a fee, as stated in our rental terms and conditions.

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